🔗 Share this article ‘Social Listening’: Unilever Looks to Exploit Vaseline’s Social Media Breakthrough. First identified more than 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline might not appear as an clear candidate for digital platform algorithms. Nonetheless, its ascent as a popular subject on TikTok has thrust it into the lead of an marketing transformation, seeing big businesses allocating substantial funds to content creators and putting fewer resources into promoting products in traditional media. The Path from Petroleum to Platforms First created commercially in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers rubbing their skin with a derivative of drilling. Currently, a wave of amateur-created clips have chronicled its broad application in “life hacks”. Promoted as a remedy for cleaning shoes or extending perfume longevity, along with a cure for squeaky doors. It has even been deployed to prevent the annoyance of chip seasoning clinging to fingers. Harnessing the Hype Detecting the product’s new life online, marketers at Unilever amplified the hacks by tasking their in-house experts with verification and letting the content creators in on the results. Assertions that it diminished the sensation of spicy food on lips were confirmed. This was also the case for ideas it could extend fragrance and rejuvenate purses. Suggestions it could brighten smiles or lengthen eyelashes were refuted. The ‘Social Listening’ Strategy Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. Yet this viral episode has persuaded leaders to dramatically increase investment in content creators. This tracking of digital spaces to guide corporate planning has been termed “social listening”. The company's chief executive, recently appointed, has indicated the goal is to spend 50% of its massive marketing spend on digital creator content. Adapting to New Consumer Habits The company's social media lead, who is heading the digital initiative, said the company was just evolving with contemporary approaches of connecting with customers. She said interacting online “without killing the party” was crucial. “What is the key to genuine brand integration? This has perpetually been our aim as brands, back to when people were hanging out their laundry and discussing household products. “We are witnessing a departure from a broadcast model, where we would just broadcast out … Today, it's numerous dialogues, various groups. Changes in digital feeds means that these audiences appear specific, but they’re not. “If you can make sure your brand is shared by users, mentioned by individuals, that is how you can build trust and relevance. Creators are critical to that. We’re really scaling this advocacy model.” A Revolutionary Change in Media This plan mirrors seismic changes occurring in how media is consumed, with the youth demographic spending more time on apps like TikTok and Instagram than legacy broadcast and print media. This change is evidenced by falling revenues for broadcast and newspaper ads. Within the United Kingdom, commercial funding for leading TV channels have fallen by more than £600m in inflation-adjusted terms since 2019. Influencer Marketing Expansion It also reflects a merging of functions as corporations essentially turn into content studios, linking up with hundreds of content creators to enhance their items. Leon Harlow said: “Naturally, an exodus of attention out of certain traditional media outlets and they are dedicating far more hours to Instagram, TikTok and YouTube than they are watching live TV or reading print. “Many companies report to us consumers have more faith in suggestions from the personalities they subscribe to over traditional advertisements. It's an ongoing shift.” He added firms may also cut expenditures by targeting content creators over large-scale legacy ad buys, which also allows them to tweak their content more easily to test effectiveness. The approach is growing. Marketing investment on the creator economy is growing fourfold quicker than the media industry overall. In the US, it has increased by over 100% since 2021 and is projected to reach multi-billion dollar sums in 2025. TV's Lasting Role Despite the huge changes, experts said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to shape the national conversation. She added: “Among the most effective advertising investments is still the Super Bowl. It’s not about those broadcasters saying: ‘We are no longer pertinent.’ The focus is on who seizes focus … I think there’s 100% a place for them.”